FAQ
ARE ADDITIONAL COSTS POSSIBLE ? YES – FOR INTERIORS: PET HAIR, SAND, FOOD DEBRIS, VOMIT, EXCESSIVE DIRT/GRASS/HAY/PINE NEEDLES OR EXCESSIVE STAINS WILL BE SUBJECT TO UPCHARGES ON A CASE BY CASE BASIS – EXTERIORS EXCESSIVE TAR OR SAP WILL BE CHARGED AS NECESSARY – UPCHARGES START AT $79 FOR MIDSIZES AND FOR LARGER VEHICLES IT STARTS AT $99 AND UPCHARGES ARE NON NEGOTIABLE
ARE PURCHASES REFUNDABLE? UNFORTUNATELY, NO THEY ARE NO. SOME ITEMS ARE SPECIAL ORDER AND AREN’T ALLOWED TO BE RETURNED TO THE WAREHOUSE, SO WE HAVE A NO REFUND POLICY UNLESS IT’S DUE TO FAULTY PRODUCTS SUCH AS A MALFUNCTIONING TRUCK BED COVER WHEN GENERALLY FALLS UNDER WARRANTY ANYWAYS.
DO YOU SELL GIFT CARDS? YES! OF COURSE, GIFT CARDS ARE AVAILABLE TOWARDS THE PURCHASE OF ANY PACKAGE OR SERVICES WE OFFER BUT DO EXPIRE WITHIN 90 DAYS OF PURCHASE, AND ARE ALSO NON REFUNDABLE
DO YOU ACCEPT TIPS? YES – TIPS ARE NOT REQUIRED BY ANY MEANS BUT ARE GREATLY APPRECIATED – TIPS CAN BE MADE IN AT THE TIME OF PAYMENT VIA CARD OR CASH OR BY VENMO & ZELLE
DO YOU TAKE DEPOSITS FOR CERAMIC COATINGS ? YES – WE CHARGE A NON REFUNDABLE $800 DEPOSIT TO SCHEDULE A CERAMIC COATING APPOINTMENT – SOME EXTREMELY LARGER JOBS SUCH AS SEMIS OR LIMOUSINES WILL REQUIRE A LARGER DEPOSIT BUT THE DEPOSIT IS NON REFUNDABLE
DO YOUR CERAMIC COATINGS COME WITH A WARRANTY? YES AND NO – ALL FIREBALL COATING DO COME WITH WARRANTY / GUARANTEE – ANY OTHER COATINGS WE USE THAT WE INSTALL DO NOT
DOES WINDOW TINTING HAVE A WARRANTY ? YES – WE HAVE A UNLIMITED LIFETIME WARRANTY WITH WINDOW TINT – NO QUESTIONS ASKED REDO POLICY – IF YOU DO NOT LIKE IT FOR ANY REASON WHATSOEVER WE WILL REDO IT AT NO COST TO YOU
DO I HAVE TO SCHEDULE AN APPOINTMENT ? YES – WE ARE USUALLY BOOKED OUT ANYWHERE FROM 1-4 WEEKS DEPENDING ON THE SEASON / TIME OF YEAR – WALK INS ARE USUALLY NOT POSSIBLE – WE DO ALSO REQUIRE A CREDIT / DEBIT CARD AT THE TIME OF BOOKING TO PROTECT AGAINST NO SHOWS AND LAST MINUTE CANCELATIONS
DO YOU CHARGE A CANCELLATION FEE ? YES WE DO BUT NOT IF IT’S CANCELLED BEFORE A 72 HOUR WINDOW BEFORE THE APPOINTMENT – ANYTHING CANCELLED WITHIN A 72 HOUR WINDOW OF AN APPOINTMENT WILL BE CHARGED A 50% FEE OF WHICHEVER SERVICES WERE SCHEDULED – HOWEVER, IF THE APPOINTMENT IS REBOOKED WITHIN 30 DAYS WE WILL GIVE 100% CREDIT OF THAT FEE TO THE BALANCE – BY GIVING US YOUR CREDIT OR DEBIT CARD YOU AUTHORIZE US TO CHARGE YOUR CARD FOR ANY SERVICES RENDERED OR TO CHARGE FOR ANY CANCELLATION FEES.
DO YOU CHARGE A FEE FOR NO SHOWING ? YES WE DO. SADLY IT’S NECESSARY TO KEEP NO SHOWING TO AN UTMOST MINIMUM, SINCE WE CAN BE BOOKED OUT UP TO A MONTH OUT, IT’S NOT FAIR FOR ANYONE TO NO SHOW NOT ONLY FOR US AS A BUSINESS BUT AS TO ALL OUR OTHER CUSTOMERS BOOKED OUT EVEN FURTHER – AS WITH THE CANCELLATION FEE THE NO SHOW FEE IS 100% APPLIED TO ANY APPOINTMENT REBOOKED WITHIN 30 DAYS – BY GIVING US YOUR CREDIT OR DEBIT CARD YOU AUTHORIZE US TO CHARGE YOUR CARD FOR ANY SERVICES RENDERED OR TO CHARGE FOR ANY NO SHOW FEES.
DO YOU CHARGE A FEE TO USE A CREDIT / DEBIT CARD ? YES WE DO. SADLY IT’S ALSO A NECESSITY WITH THE RISING COST OF MATERIALS WITH INFLATION TO KEEP COSTS OF PACKAGES DOWN WE HAVE IMPLEMENTED A 4% FEE WHEN PAYING BY CREDIT OR DEBIT CARDS. HOWEVER, WE DO ALSO ACCEPT CASH, ZELLE, VENMO AND APPLE PAY CASH – NO CHECKS
REVISED 1/1/2024
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