FAQ

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FAQ

 

ARE ADDITIONAL COSTS POSSIBLE ? YES – FOR INTERIORS: PET HAIR, SAND, FOOD DEBRIS, VOMIT, EXCESSIVE DIRT/GRASS/HAY/PINE NEEDLES OR EXCESSIVE STAINS WILL BE SUBJECT TO UPCHARGES ON A CASE BY CASE BASIS – EXTERIORS EXCESSIVE TAR OR SAP WILL BE CHARGED AS NECESSARY – UPCHARGES START AT $79 FOR MIDSIZES AND FOR LARGER VEHICLES IT STARTS AT $99 AND UPCHARGES ARE NON NEGOTIABLE 

 

DO YOU ACCEPT TIPS?  YES – TIPS ARE NOT REQUIRED BY ANY MEANS BUT ARE GREATLY APPRECIATED – TIPS CAN BE MADE IN AT THE TIME OF PAYMENT VIA CARD OR CASH OR BY VENMO & ZELLE 

 

DO YOU TAKE DEPOSITS FOR CERAMIC COATINGS ? YES – WE CHARGE A NON REFUNDABLE  $800 DEPOSIT TO SCHEDULE A CERAMIC COATING APPOINTMENT – SOME EXTREMELY LARGER JOBS SUCH AS SEMIS OR LIMOUSINES WILL REQUIRE A LARGER DEPOSIT BUT THE DEPOSIT IS NON REFUNDABLE

 

DO YOUR CERAMIC COATINGS COME WITH A WARRANTY? YES AND NO – ALL FIREBALL COATING DO COME WITH WARRANTY / GUARANTEE – ANY OTHER COATINGS WE USE THAT WE INSTALL DO NOT

 

DOES WINDOW TINTING HAVE A WARRANTY ? YES – WE HAVE A UNLIMITED LIFETIME WARRANTY WITH WINDOW TINT – NO QUESTIONS ASKED REDO POLICY – IF YOU DO NOT LIKE IT FOR ANY REASON WHATSOEVER WE WILL REDO IT AT NO COST TO YOU 

 

DO I HAVE TO SCHEDULE AN APPOINTMENT ? YES – WE ARE USUALLY BOOKED OUT ANYWHERE FROM 1-4 WEEKS DEPENDING ON THE SEASON / TIME OF YEAR – WALK INS ARE USUALLY NOT POSSIBLE – WE DO ALSO REQUIRE A CREDIT / DEBIT CARD AT THE TIME OF BOOKING TO PROTECT AGAINST NO SHOWS AND LAST MINUTE CANCELATIONS 

 

DO YOU CHARGE A CANCELLATION FEE ? YES WE DO BUT NOT IF IT’S CANCELLED BEFORE A 72 HOUR WINDOW BEFORE THE APPOINTMENT – ANYTHING CANCELLED WITHIN A 72 HOUR WINDOW OF AN APPOINTMENT WILL BE CHARGED A 50% FEE OF WHICHEVER SERVICES WERE SCHEDULED – HOWEVER, IF THE APPOINTMENT IS REBOOKED WITHIN 30 DAYS WE WILL GIVE 100% CREDIT OF THAT FEE TO THE BALANCE 

 

DO YOU CHARGE A FEE FOR NO SHOWING ? YES WE DO.  SADLY IT’S NECESSARY TO KEEP NO SHOWING TO AN UTMOST MINIMUM, SINCE WE CAN BE BOOKED OUT UP TO A MONTH OUT, IT’S NOT FAIR FOR ANYONE TO NO SHOW NOT ONLY FOR US AS A BUSINESS BUT AS TO ALL OUR OTHER CUSTOMERS BOOKED OUT EVEN FURTHER – AS WITH THE CANCELLATION FEE THE NO SHOW FEE IS 100% APPLIED TO ANY APPOINTMENT REBOOKED WITHIN 30 DAYS

 

DO YOU CHARGE A FEE TO USE A CREDIT / DEBIT CARD ? YES WE DO.  SADLY IT’S ALSO A NECESSITY WITH THE RISING COST OF MATERIALS WITH INFLATION TO KEEP COSTS OF PACKAGES DOWN WE HAVE IMPLEMENTED A 4% FEE WHEN PAYING BY CREDIT OR DEBIT CARDS.  HOWEVER, WE DO ALSO ACCEPT CASH, ZELLE, VENMO AND APPLE PAY CASH – NO CHECKS 

 

REVISED 1/1/2023

© KNIGHT IN SHINING ARMOR PAINT CORRECTION CERAMIC COATINGS AND DETAILING, LLC