FAQ

ARE ADDITIONAL COSTS POSSIBLE ? YES – FOR INTERIORS: PET HAIR, SAND, FOOD DEBRIS, EXCESSIVE STAINS WILL BE SUBJECT TO UPCHARGES ON A CASE BY CASE BASIS – EXTERIORS EXCESSIVE TAR OR SAP WILL BE CHARGED AS NECESSARY – UPCHARGES START AT $59 FOR MIDSIZES AND FOR LARGER VEHICLES IT STARTS AT $79 AND UPCHARGES ARE NON NEGOTIABLE

DO YOU ACCEPT TIPS? YES – TIPS ARE NOT REQUIRED BY ANY MEANS BUT ARE GREATLY APPRECIATED – TIPS CAN BE MADE IN CASH OR BY VENMO OR ZELLE

DO YOU TAKE DEPOSITS FOR CERAMIC COATINGS ? YES – TYPICALLY WE CHARGE A NON REFUNDABLE $750 DEPOSIT TO SCHEDULE A CERAMIC COATING APPOINTMENT – SOME EXTREMELY LARGER JOBS SUCH AS SEMIS OR LIMOUSINES WILL REQUIRE A LARGER DEPOSIT

DO YOUR CERAMIC COATINGS COME WITH A WARRANTY? YES AND NO – ALL FIREBALL COATING DO COME WITH WARRANTY / GUARANTEE – ANY OTHER COATINGS WE USE THAT WE INSTALL DO NOT

DOES WINDOW TINTING HAVE A WARRANTY ? YES – WE HAVE A UNLIMITED LIFETIME WARRANTY WITH WINDOW TINT – NO QUESTIONS ASKED REDO POLICY – IF YOU DO NOT LIKE IT FOR ANY REASON WHATSOEVER WE WILL REDO IT AT NO COST TO YOU

DO I HAVE TO SCHEDULE AN APPOINTMENT ? YES – WE ARE USUALLY BOOKED OUT ANYWHERE FROM 1-4 WEEKS DEPENDING ON THE SEASON / TIME OF YEAR – WALK INS ARE USUALLY NOT POSSIBLE – WE DO ALSO REQUIRE A CREDIT / DEBIT CARD AT THE TIME OF BOOKING TO PROTECT AGAINST NO SHOWS AND LAST MINUTE CANCELATIONS

DO YOU CHARGE A CANCELLATION FEE ? YES WE DO BUT NOT IF IT’S CANCELLED BEFORE A 72 HOUR WINDOW BEFORE THE APPOINTMENT – ANYTHING CANCELLED WITHIN A 72 HOUR WINDOW OF AN APPOINTMENT WILL BE CHARGED A 50% FEE OF WHICHEVER SERVICES WERE SCHEDULED – HOWEVER, IF THE APPOINTMENT IS REBOOKED WITHIN 30 DAYS WE WILL GIVE 100% CREDIT OF THAT FEE TO THE BALANCE

DO YOU CHARGE A FEE FOR NO SHOWING ? YES WE DO. SADLY IT’S NECESSARY TO KEEP NO SHOWING TO AN UTMOST MINIMUM, SINCE WE CAN BE BOOKED OUT UP TO A MONTH OUT, IT’S NOT FAIR FOR ANYONE TO NO SHOW NOT ONLY FOR US AS A BUSINESS BUT AS TO ALL OUR OTHER CUSTOMERS BOOKED OUT EVEN FURTHER – AS WITH THE CANCELLATION FEE THE NO SHOW FEE IS 100% APPLIED TO ANY APPOINTMENT REBOOKED WITHIN 30 DAYS

DO YOU CHA©RGE A FEE TO USE A CREDIT / DEBIT CARD ? YES WE DO. SADLY IT’S ALSO A NECESSITY WITH THE RISING COST OF MATERIALS WITH INFLATION TO KEEP COSTS OF PACKAGES DOWN WE HAVE IMPLEMENTED A 4% FEE WHEN PAYING BY CREDIT OR DEBIT CARDS. HOWEVER, WE DO ALSO ACCEPT CASH, ZELLE, VENMO AND APPLE PAY CASH – NO CHECKS

REVISED 1/1/2023